Support
Support
Stair Calculator is built for builders, remodelers, deck installers, and serious DIY users who need fast stair planning on iPhone and iPad. If you run into trouble, the sections below cover the most common issues.
Common Questions
- Projects are stored locally on your device unless you export or share them manually.
- The free tier supports straight-stair workflows, up to 3 saved projects, and watermarked image export.
- PDF export, advanced stair types, and custom code presets require premium access.
- If a purchase is not reflected, open Settings in the app and use Restore Purchases.
Troubleshooting
- If the app appears stuck on premium state, restart the app and use Restore Purchases to resync StoreKit status.
- If an export fails, try again after reopening the project and confirming the latest result is visible.
- If ads or paywall state look wrong, relaunch the app so current entitlement and free-tier status refresh.
Important Reminder
Stair Calculator is a planning aid. Always verify measurements, structural assumptions, local code requirements, permit obligations, and inspection requirements before construction or fabrication.
Contact Bulpara
For help, bug reports, or account questions, contact Bulpara through bulpara.com/support.